Cisco Cisco Computer Telephony Integration Option 9.0 Technical References

The Connection Monitor service generates Unified CCE Alarm Events whenever a CTI client session 
that has been granted this service is established or is terminated. The alarm messages contain the 
ClientID, Client Signature, and IP address of the CTI client and indicate whether the session was 
established, terminated normally (i.e. a CTI client CLOSE_REQ), or terminated abnormally. You can 
use these alarms to notify administrative personnel when, for example, an unattended CTI Bridge Server 
client may need attention. This service has no CTI client messages.

The Client Control service lets CTI client applications request changes to agent states, establish, answer, 
control, and terminate calls on behalf of a specified agent position, and manipulate telephone features 
associated with a desktop telephone device. The Client Control service permits a CTI client with Client 

DESK_AVAIL_AFTER_ 
OUTGOING_MASK

Set for automatically consider the agent available 
after handling an outbound call.

0x00000002

DESK_AUTO_ANSWER_ 
ENABLED_MASK

Set when calls to the agent are automatically 
answered.

0x00000004

DESK_IDLE_REASON_ 
REQUIRED_MASK

Set when the agent must enter a reason before 
entering the Idle state.

0x00000008

DESK_LOGOUT_REASON_ 
REQUIRED_MASK

Set when the agent must enter a reason before 
logging out.

0x00000010

DESK_SUPERVISOR_CALLS_
ALLOWED_MASK 

Set when the agent can initiate supervisor assisted 
calls.

0x00000020

DESK_AGENT_TO_AGENT_ 
CALLS_ALLOWED

Set when calls to other agents are allowed.

0x00000040

DESK_OUTBOUND_ACCESS_I
NTERNATIONAL_MASK 

Set when the agent can initiate international calls.

0x00000080

DESK_OUTBOUND_ACCESS_
PUBLIC_NET_ MASK 

Set when the agent can initiate calls through the 
public network.

0x00000100

DESK_OUTBOUND_ACCESS_
PRIVATE_NET_ MASK 

Set when the agent can initiate calls through the 
private network.

0x00000200

DESK_OUTBOUND_ACCESS_
OPERATOR_ 
ASSISTED_MASK

Set when the agent can initiate operator assisted 
calls.

0x00000400

DESK_OUTBOUND_ACCESS_
PBX_MASK

Set when the agent can initiate outbound PBX calls. 0x00000800

DESK_NON_ACD_CALLS_ 
ALLOWED_MASK 

Set when the agent can place or handle non-ACD 
calls.

0x00001000

DESK_AGENT_CAN_SELECT_
GROUP_MASK

Set when the agent can select which groups they are 
logged in to.

0x00002000