Cisco Cisco Computer Telephony Integration Option 9.0 Technical References

149

CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise

Release 10.0(1)

Client Control Service

When the request has been processed, the CTI Server responds to the CTI Client with the
BAD_CALL_CONF message:

AGENT_GREETING_CONTROL_REQ

The AGENT_GREETING_CONTROL_REQ allows the agent to stop the greeting while the greeting is
playing and allows the agent to enable or disable the playing of the greeting during a login sesssion.

InvokeID

An ID for this request message that will be returned in the
corresponding confirm message.

UINT

PeripheralID

The Unified CCE PeripheralID of the ACD where the call
is located.

UINT

ConnectionDevice
IDType

Indicates the type of the connection identifier supplied in
the Connection DeviceID floating field (

Table 6-13

USHORT

ConnectionCallID

The Call ID value of the call that the agent needs to mark to
bad line call.

UINT

Floating Part

Field Name

Value

Data Type

Max.
Size

Connection
DeviceID

The identifier of the connection between the call and the
agent’s device.

STRING

AgentID

The AgentID.

STRING

Maximum message size (including header)

102

Table 5-136

BAD_CALL_REQ Message Format (continued)

Table 5-137

BAD_CALL_CONF Message Format

Field Name

Value

Data Type

Byte
Size

MessageHeader

Standard message header. MessageType = 140.

MHDR

InvokeID

Set to the same value as the InvokeID from the
corresponding request message.

UINT

Maximum message size (including header)

Table 5-138

AGENT_GREETING_CONTROL_REQ Message Format

Fixed Part

Field Name

Value

Data Type

Byte Size

MessageHeader

Standard message header.

MessageType = 249

MHDR

InvokeID

An ID for this request message that will be
returned in the corresponding confirm
message.

UINT

PeripheralID

The ICR PeripheralID of the ACD where the
call is located.

UINT