Cisco Cisco Computer Telephony Integration Option 9.0 Technical References
10
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
CALL_DELIVERED_EVENT
The CTI Server may send a CALL_DELIVERED_EVENT message to the CTI client in two cases:
•
A call arrives at the agent’s teleset.
•
An inbound ACD trunk is seized and the client has the All Events service enabled.
RouterCallKey
SequenceNumber
SequenceNumber
Together with RouterCallKeyDay and
RouterCallKeyCallID fields forms the TaskID.
RouterCallKeyCallID fields forms the TaskID.
UINT
4
CallVariable1 (optional)
Call-related variable data.
STRING
41
…
…
…
…
CallVariable10 (optional)
Call-related variable data.
STRING
41
CallWrapupData (optional)
Call-related wrapup data.
STRING
40
NamedVariable (optional)
Call-related variable data that has a variable
name defined in the Unified CCE. There may be
an arbitrary number of Named Variable and
NamedArray fields in the message, subject to a
combined total limit of 2000 bytes. See
name defined in the Unified CCE. There may be
an arbitrary number of Named Variable and
NamedArray fields in the message, subject to a
combined total limit of 2000 bytes. See
for the format of this field.
NAMED
VAR
VAR
251
NamedArray (optional)
Call-related variable data that has an array
variable name defined in the Unified CCE.
There may be an arbitrary number of Named
Variable and NamedArray fields in the message,
subject to a combined total limit of 2000 bytes.
See
variable name defined in the Unified CCE.
There may be an arbitrary number of Named
Variable and NamedArray fields in the message,
subject to a combined total limit of 2000 bytes.
See
for the format of this field.
NAMED
ARRAY
ARRAY
252
CustomerPhoneNumber
(optional)
(optional)
Customer phone number for value that appears
in the Agent Real Time table.
in the Agent Real Time table.
STRING
20
CustomerAccount Number
(optional)
(optional)
Customer Account Number for value that
appears in the Agent Real Time table.
appears in the Agent Real Time table.
STRING
32
CTIClientSignature (optional)
The Client Signature of a CTI Client that was
previously associated with this call. There may
be more than one CTIClientSignature field in
the message (see NumCTIClients).
previously associated with this call. There may
be more than one CTIClientSignature field in
the message (see NumCTIClients).
STRING
64
CTIClientTimestamp (optional)
The date and time that the preceding CTI Client
signature was first associated with the call.
There may be more than one
CTIClientTimestamp field in the message (see
NumCTIClients). This field always immediately
follows the CTIClientSignature field to which it
refers.
signature was first associated with the call.
There may be more than one
CTIClientTimestamp field in the message (see
NumCTIClients). This field always immediately
follows the CTIClientSignature field to which it
refers.
TIME
4
CallReferenceID (optional)
For Unified CCE systems where the Unified CM
provides it, this will be a unique call identifier.
provides it, this will be a unique call identifier.
UNSPEC 32
Maximum message size (including header)
4697
Table 5-5
CALL_DATA_UPDATE_EVENT Message Format (continued)