Cisco Cisco Computer Telephony Integration OS 8.5 Technical References
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CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Protocol Version 14
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Added the NumPeripherals, FltPeripheralID, and MultilineAgentControl fields to OPEN_CONF.
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Added the following status codes to
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E_CTI_INVALID_CONFIG_MSG_MASK
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E_CTI_AUTO_CONFIG_RESET
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E_CTI_INVALID_MONITOR_STATUS
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E_CTI_INVALID_REQUEST_ID_TYPE
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Added the following ControlFailureCode values to
:
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CF_INVALID_TRUNK_ID_SPECIFIED
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CF_SPECIFIED_EXTENSION_ALREADY_IN_USE
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CF_ARBITRARY_CONF_OR_XFER_NOT_SUPPORTED
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CF_NETWORK_TRANSFER_OR_CONSULT
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CF_NETWORK_TRANSFER_OR_CONSULT_FAILED
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CF_DEVICE_RESTRICTED
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CF_LINE_RESTRICTED
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CF_AGENT_ACCOUNT_LOCKED_OUT
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CF_ARBITRARY_CONF_OR_XFER_NOT_SUPPORTED
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CF_MAXIMUM_LINE_LIMIT_EXCEEDED
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CF_SHARED_LINES_NOT_SUPPORTED
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CF_EXTENSION_NOT_UNIQUE
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Added CTI_SERVICE_ACD_LINE_ONLY and CTI_SERVICE_IGNORE_CONF to
.
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Added the ClientAddressIPV6 field to the following events:
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RTP_STARTED_EVENT
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RTP_STOPPED_EVENT
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CLIENT_SESSION_OPENED_EVENT
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CLIENT_SESSION_CLOSED_EVENT
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EMERGENCY_CALL_EVENT
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START_RECORDING_REQ
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START_RECORDING_CONF
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STOP_RECORDING_REQ
–
STOP_RECORDING_CONF
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Added the SendingAddressIPV6 field to RTP_STARTED_EVENT and RTP_STOPPED_EVENT.
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Added the COCConnectionCallID, COCCallConnectionDeviceIDType, and
COCCallConnectionDeviceID fields to CALL_SERVICE_INITIATED_EVENT and
SNAPSHOT_CALL_CONF.
COCCallConnectionDeviceID fields to CALL_SERVICE_INITIATED_EVENT and
SNAPSHOT_CALL_CONF.
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Added device types DEVT_CTI_PORT_SCCP, and DEVT_CTI_PORT_SIP to