Cisco Cisco Computer Telephony Integration OS 8.5 Technical References
29
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Client Events Service
NumTasks
The number of tasks currently assigned to the agent – this
is the number that Unified CCE compares to the
MaxTaskLimit to decide if the agent is available to be
assigned additional tasks. This includes active tasks as
well as those that are offered, paused, and in wrapup.
is the number that Unified CCE compares to the
MaxTaskLimit to decide if the agent is available to be
assigned additional tasks. This includes active tasks as
well as those that are offered, paused, and in wrapup.
UINT
4
AgentMode
The mode that the agent will be in when the login
completes. ROUTABLE = 0, NOT ROUTABLE = 1
completes. ROUTABLE = 0, NOT ROUTABLE = 1
USHORT
2
MaxTaskLimit
The maximum number of tasks that the agent can be
simultaneously working on.
simultaneously working on.
UINT
4
ICMAgentID
The Unified CCE Skill Target ID, a unique agent identifier
for Unified CCE.
for Unified CCE.
INT
4
AgentAvailability
Status
Status
An agent is Available, or eligible to be assigned a task in
this Media Routing Domain if the agent meets all of these
conditions:
this Media Routing Domain if the agent meets all of these
conditions:
• The agent is not in Not Ready state for the Media
Routing Domain.
Routing Domain.
• The agent is not working on a non-interruptible task in
another Media Routing Domain.
another Media Routing Domain.
• The agent has not reached the maximum task limit for
this Media Routing Domain.
this Media Routing Domain.
An available agent is eligible to be assigned a task. Who
can assign a task to the agent is determined by whether or
not the agent is Routable.
can assign a task to the agent is determined by whether or
not the agent is Routable.
An agent is ICMAvailable in MRD X if he is available in
X and Routable with respect to X. An agent is
ApplicationAvailable in MRD X if he is available in X and
not Routable with respect to X. Otherwise an agent is
NotAvailable in MRD X.
X and Routable with respect to X. An agent is
ApplicationAvailable in MRD X if he is available in X and
not Routable with respect to X. Otherwise an agent is
NotAvailable in MRD X.
NOT AVAILABLE = 0,
ICM AVAILABLE = 1,
APPLICATION AVAILABLE=2
UINT
4
NumFltSkillGroups
If information for more than one skill group is passed this
should be non-zero and indicate the number of floating
FltSkillGroupNumber, FltSkillGroupID,
FltSkillGroupPriority, and FltSkillGroupState floating
fields present in the floating part of the message (up to
99). If 0, a single set of those entities is specified in the
fixed part of the message.
should be non-zero and indicate the number of floating
FltSkillGroupNumber, FltSkillGroupID,
FltSkillGroupPriority, and FltSkillGroupState floating
fields present in the floating part of the message (up to
99). If 0, a single set of those entities is specified in the
fixed part of the message.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
CTIClientSignature
(optional)
(optional)
The Client Signature of the CTI client associated with this
agent.
agent.
STRING
64
Table 5-18
AGENT_STATE_EVENT Message Format (continued)