Cisco Cisco Computer Telephony Integration Option 8.5 Technical References
150
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Server Service
The CTI Server responds to the CTI Client with the AGENT GREETING_CONTROL_CONF message:
Server Service
A server application specifies the new service type CTI_SERVICE_SERVER to identify itself as server
application. The server application then registers each service that it wishes to provide by sending a new
message, REGISTER_SERVICE_REQ, to the CTI Server. When a CTI client application requests a
service that is provided by a server application, such as CallRecording, the CTIServer selects a registered
server application and forwards the client request to the server application. If no server is registered for
the desired service the client request is refused with an E_CTI_NO_SERVER_FOR_REQUEST error.
application. The server application then registers each service that it wishes to provide by sending a new
message, REGISTER_SERVICE_REQ, to the CTI Server. When a CTI client application requests a
service that is provided by a server application, such as CallRecording, the CTIServer selects a registered
server application and forwards the client request to the server application. If no server is registered for
the desired service the client request is refused with an E_CTI_NO_SERVER_FOR_REQUEST error.
AgentAction
0 = stop the greeting that is currently being
played.
played.
1 = disable Agent Greeting for this login
session.
session.
2 = enable Agent Greeting for this login
session.
session.
Notes:
AgentAction = 0 stops the playing of the Agent
Greeting for the current call.
Greeting for the current call.
Agent Action = disables Agent Greeting
feature for the rest of login session but does not
stop the greeting that currently playing for the
current call.
feature for the rest of login session but does not
stop the greeting that currently playing for the
current call.
USHORT
2
Floating Part
Field Name
Value
Data Type
Byte Size
AgentID (required)
The agent’s ACD login ID.
String
12
Maximum message size (including header)
30
Table 5-138
AGENT_GREETING_CONTROL_REQ Message Format (continued)
Fixed Part
Field Name
Value
Data Type
Byte Size
Table 5-139
AGENT_GREETING_CONTROL_CONF Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 250.
MessageType = 250.
MHDR
8
InvokeID
Set to the same value as the InvokeID
from the corresponding request
message.
from the corresponding request
message.
UINT
4
Maximum message size (including header)
12