Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
5-3
CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 5 Troubleshooting and Testing
Using Siebel Macros
Using Siebel Macros
Using Siebel Macros on Login
If the Siebel @UserName macro is specified on the Login command, it is easier to read the Driver log
because most of the lines have the Siebel user name printed in the front; otherwise, you need to search
for it by AgentID/Extension.
because most of the lines have the Siebel user name printed in the front; otherwise, you need to search
for it by AgentID/Extension.
The following is an example of the Login command that uses the Siebel macro mentioned above:
[Command:LoginToPBXDevice]
Profile = ""
DeviceCommand = "LogIn"
Comments = ""
CmdData = "LoginToPBXDevice"
Hidden = "TRUE"
[CmdData:LoginToPBXDevice]
Param.AgentWorkMode = "0"
Param.UserId = "{@UserName}"
Comments = ""
Param.SkillGroupBroadcastStat = "TRUE"
Param.Password = "{@AgentPin}"
Param.ACDQueue = "{@QueueList}"
Param.AgentBroadcastStat = "FALSE"
Param.AgentId = "{@AgentId}"
The following is an example of a Driver log that uses the Siebel macro mentioned above:
11/25/02 16:36:44.711 1688 siebmtshmw [DRIVER <ASP7 -- 282>] EVENT: OnCallBegin: (PeripheralID:5002
PeripheralType:1
ConnectionCallID:789 CallType:10 ServiceNumber:-1 ServiceID:-1
SkillGroupPriority:0 NumNamedVariables:0 NumNamedArrays:0
CallVariable2:9782758589 CallVariable10:SiebelDataStore.Access.Fail
RouterCallKeyDay:0 RouterCallKeyCallID:0 DeviceID:22
UniqueObjectID:call.5002.789.22 CallStatus:65535 MessageID:eCallBeginEvent
DeviceUniqueObjectID:device.5002.22)
11/25/02 16:36:44.881 1688 siebmtshmw [call.5002.789.20] eCallDataUpdateEvent
11/25/02 16:36:44.891 1688 siebmtshmw [DRIVER <ASP5 -- 280>] EVENT: OnCallDataUpdate: (PeripheralID:5002
PeripheralType:1 ConnectionCallID:789 CallType:10 ServiceNumber:-1
ServiceID:-1 SkillGroupID:5059 SkillGroupPriority:0 NumNamedVariables:0
NumNamedArrays:0 CallVariable2:9782758589
CallVariable10:SiebelDataStore.Access.Fail RouterCallKeyDay:0
RouterCallKeyCallID:0 EnablementMask:0x180002 DeviceID:20
UniqueObjectID:call.5002.789.20 CallStatus:1 MessageID:eCallDataUpdateEvent
DeviceUniqueObjectID:device.5002.20)
Note
ASP5 and ASP7 represent the Siebel user names and 280 and 282 are their Agent IDs.
Supported Switches
The Cisco Driver for Siebel 7 supports the following switches:
•
IPCC
•
Alcatel