Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
B-1
CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
A P P E N D I X
B
Configuring Agent State Toggling
This appendix provides a sample DEF file that displays the ChangeBusyState command configuration
for toggling the NotReady button between the Ready/NotReady agent states.
for toggling the NotReady button between the Ready/NotReady agent states.
Configuring Agent State Toggling Within the DEF File
The sample DEF file with complete ChangeBusyState command toggling configuration resides on a CD
in the Documentation directory under the Siebel directory. The sample DEF file name is
cisco_default_enu.def.
in the Documentation directory under the Siebel directory. The sample DEF file name is
cisco_default_enu.def.
Example B-1
Sample Siebel DEF File for ChangeBusyState Command Toggling Configuration
[Siebel]
CommServerVersion = "7.0"
[Configuration Parameters]
AutoLogin = "FALSE"
AutoLoginCmd = "SignOnGroup"
DialingFilter.Rule1 = "6504771->"
DialingFilter.Rule2 = "650->9"
DialingFilter.Rule3 = "6175551->0"
DialingFilter.Rule4 = "->91"
MaxCommToolbars = "1"
MultiTenancy = "FALSE"
PreferenceLoginCmd = "PreferenceLoginCmd"
PreferenceLogoutCmd = "PreferenceLogoutCmd"
RestoreScreenOnWorkResumed = "FALSE"
UpdateChannelStatusTable = "TRUE"
[Profile:CiscoProfile_forIPCC]
Driver:SideAPort = "42028"
Driver:PeripheralID = "5000"
Driver:SideBHost = "CTIOSsideB"
Driver:SideAHost = "CTIOSsideA"
Driver:SideBPort = "42028"
Driver = "Cisco Driver"
[Driver:Cisco Driver]
Library Name = "Sieb7CiscoCTI.dll"
Outbound Flag = "Y"
Channel String = "CISCO Phone"
Channel Type = "Voice"
Icon File = "voice.gif"
Interactive = "Y"