Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

Cisco

iii

CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions

Cisco CTI OS Release 7.2(1)

C O N T E N T S

About This Guide

vii

vii

vii

vii

viii

Other Publications

viii

Obtaining Documentation

viii

viii

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

xii

Obtaining Additional Publications and Information

xii

C H A P T E R

Introduction

1-1

Introduction to Cisco ICM/CTI OS

1-1

Introduction to Siebel 7 Architecture

1-2

Siebel 7 Multiple Site Architecture

1-3

Difference Between Siebel 6.x and Siebel 7.x Drivers

1-4

Supported Features

1-5

Minimum Software Requirements

1-5

C H A P T E R

Installation

2-1

Installation Instructions

2-1

Uninstalling Cisco Driver for Siebel 7

2-6

Cisco Data Store: Installing

2-6

Cisco Data Store Installation

2-6

How to install Cisco Data Store

2-6