Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

Aspect

Avaya (DEFINITY ECS)

Nortel Meridian

Nortel Symposium

Rockwell Spectrum

Siemens HiCom (North America Only)

Requires that an agent must provide a position ID (that is, the extension of type A in the Siebel UI) 
during login, but an extension (that is, the extension of type S in the Siebel UI) is not required. The 
Siebel UI does not allow the agent to leave the extension blank. The Cisco Driver for Siebel 7 
properly logs in the agent, if the agent provides the proper position ID and any extension that is not 
equal to the position ID.

Agents must be in the NotReady state to log out.

Consultation calls: Place the outside line call on hold and make another inside line call. The Cisco 
Driver for Siebel 7 enables Siebel CTI toolbar buttons to initiate transfer/conference both ways:

Using Hold and MakeCall buttons (as described above): Hold the current call and make another 
call

Using TransferInit/ConferenceInit buttons

Blind Transfer (only available during transfer to the Call Connection Table)

Conference calls: After the conference call is complete, the conference originator can still make 
calls (with a different call ID), which is treated as a single conference call. (This behavior on a soft 
phone is similar to the Aspect phone.)

One step blind transfers (<Fast Transfer>) corresponding with the DeviceCommand TransferMute 
are not supported for off-switch calls. 

This is a Nortel limitation—refer to the Nortel documentation for more information.

Off-switch calls are not supported.