Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
C H A P T E R
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
4
Broadcast Statistics
This chapter discusses the broadcast statistics used with the CTI Driver for Siebel
7.
7.
Introduction
In general, broadcast statistics functionality provides agent and skill group
statistics from a CTI OS Server with a broadcast display in Siebel.
statistics from a CTI OS Server with a broadcast display in Siebel.
Broadcast statistics include the following:
•
Manage enabling/disabling agent and/or skill group statistics using a DEF file
•
Configuring statistics required for broadcast
•
Dynamically associating/disassociating the agent with the broadcast by
creating/removing a special position name only for broadcast functionality
and adding it to a recipient list for a corresponding broadcast message
creating/removing a special position name only for broadcast functionality
and adding it to a recipient list for a corresponding broadcast message
•
Clean all broadcast association when the agent logs out or when the Siebel
application is closed.
application is closed.
Note
•
Broadcast statistics can only be achieved by using a combination of the Cisco
Driver Device commands and events along with Siebel scripts.
Driver Device commands and events along with Siebel scripts.
•
The current Driver version supports skill group statistics if the Driver only
talks to one CTI OS Server (one peripheral).
talks to one CTI OS Server (one peripheral).
•
Detection of Skill Group Numbers can be configured.