Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
1-5
CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Chapter 1 Introduction
Siebel 7 Multiple Site Architecture
In order to maximize the ability to transfer call context and share data, sites must
share a common database. This is not always practical or desirable and customer
needs should prevail.
share a common database. This is not always practical or desirable and customer
needs should prevail.
outlines the advantages and trade-offs of each
architecture choice.
Regardless of the Siebel architecture implemented, each site contains the
following Cisco components:
following Cisco components:
•
PG. Dual Cisco Peripheral Gateway, including PIM.
•
CTI Server. Dual Cisco CTI Servers.
•
CTI OS Server. Dual Cisco CTI OS Servers.
•
Cisco Driver for Siebel 7. One instance of the driver per Siebel
Communication Server.
Communication Server.
Note
Important! Although ICM/CTI OS can transfer calls between agents across sites
within an enterprise, the Siebel call context can only be transferred between
agents that share a common database.
within an enterprise, the Siebel call context can only be transferred between
agents that share a common database.