Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
Chapter 1 Introduction
Supported Features
1-8
CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Supported Features
Cisco Driver for Siebel 7 supports the following features:
•
All call information from ICM (CTI Server) is available to a Siebel
application. Siebel applications can use any data parameter for screen pop,
including but not limited to ANI, DNIS, call variables, and extended call
variables.
application. Siebel applications can use any data parameter for screen pop,
including but not limited to ANI, DNIS, call variables, and extended call
variables.
•
Current call context, that is, the current Siebel open forms and context are
transferred during call transfer or conference.
transferred during call transfer or conference.
•
Statistics on Siebel application.
•
Outbound Option functionality.
Minimum Software Requirements
For details about the software requirements for CTI OS in the 7.0(0) Release, see
the Cisco Intelligent Contact Management Software Release 7.0(0) Bill of
Materials (BOM). The ICM BOM is available at:
http://www.cisco.com/univercd/cc/td/doc/product/icm/index.htm
the Cisco Intelligent Contact Management Software Release 7.0(0) Bill of
Materials (BOM). The ICM BOM is available at:
http://www.cisco.com/univercd/cc/td/doc/product/icm/index.htm