Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
4-5
CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Chapter 4 Broadcast Statistics
Configuring Broadcast Statistics
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TimeNotReadyToday
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AvgHoldTimeToday
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AvgHandleTimeToday
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AvgIdleTimeToday
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PercentUtilizationToday
Skill Group Statistics
The following skill group statistics (for Protocol 8) can be used to configure skill
group broadcast messages.
group broadcast messages.
Refer to the Cisco ICM Software CTI Server Message Reference Guide (Protocol
Version 9) for more details.
Version 9) for more details.
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CallsQNow
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CallsQTimeNow
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LongestCallQNow
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AvailTimeToHalf
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LoggedOnTimeToHalf
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NotReadyTimeToHalf
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AgentOutCallsToHalf
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AgentOutCallsTalkTimeToHalf
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AgentOutCallsTimeToHalf
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AgentOutCallsHeldToHalf
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AgentOutCallsHeldTimeToHalf
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HandledCallsToHalf
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HandledCallsTalkTimeToHalf
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HandledCallsAfterCallTimeToHalf
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HandledCallsTimeToHalf
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IncomingCallsHeldToHalf
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IncomingCallsHeldTimeToHalf