Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

Chapter 4 Broadcast Statistics

Invoking Service Methods

4-14

CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)

// matches the agent's statistics Position Id. If one

// is found, remove it.

bcMVG.SetSearchSpec("Id", strPositionId);

bcMVG.ExecuteQuery( ForwardOnly );

while (bcMVG.FirstRecord())

{

bcMVG.DeleteRecord();

}

bcMVG = null;

hasRecord = bcBroadcastMessage.NextRecord();

}

bcBroadcastMessage = null;

boBroadcastMessage = null;

}

Example 4-2

Sample DEF File for Invoking ClearAgentBroadcasts Service Method

[Command:LoginToPBX]

SubCommand_1 = "LoginToPBXDevice"

SubCommand_2 = "InsertAgentStatBroadcast"

SubCommand_3 = "ClearAgentSkillGroups"

Profile = ""

FilterSpec = "[$GetCommandStatus(LoginToPBXDevice)]='Enabled'"

MenuPosition = "20.1"

Comments = ""

Title = "Log In (Phone)"

ExecuteAll = "TRUE"

CmdData = ""

[Command:ClearAgentSkillGroups]

Profile = ""

Comments = "Add a Broadcast Message record for this agent/position"

CmdData = "ClearAgentSkillGroups"

ServiceMethod = "Cisco Broadcast Stats.ClearAgentBroadcasts"

Hidden = "TRUE"

[CmdData:ClearAgentSkillGroups]

Comments = ""

ServiceParam.UserName = "{@UserName}"

ServiceParam.Prefix = "CTISkillStat_"