Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide
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CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Chapter 4 Broadcast Statistics
Configuring Broadcast Statistics
Note
If none of these parameters (AgentStat, SkillGrpStat) are specified in a
DEF file, then all statistics configured on the CTI OS Server will be
broadcasted to Siebel. If these parameters are specified, then an additional
filtering is done in the CTI Driver for Siebel 7 and only those statistics
will appear on broadcast messages in Siebel.
DEF file, then all statistics configured on the CTI OS Server will be
broadcasted to Siebel. If these parameters are specified, then an additional
filtering is done in the CTI Driver for Siebel 7 and only those statistics
will appear on broadcast messages in Siebel.
Agent Statistics
The following agent statistics (for Protocol 8) can be used to configure agent
broadcast messages.
broadcast messages.
Refer to the Cisco ICM Software CTI Server Message Reference Guide (Protocol
Version 9) for more details.
Version 9) for more details.
•
AvailTimeSession
•
LoggedOnTimeSession
•
NotReadyTimeSession
•
AgentOutCallsSession
•
AgentOutCallsTalkTimeSession
•
AgentOutCallsTimeSession
•
AgentOutCallsHeldSession
•
AgentOutCallsHeldTimeSession
•
HandledCallsSession
•
HandledCallsTalkTimeSession
•
HandledCallsAfterCallTimeSession
•
HandledCallsTimeSession
•
IncomingCallsHeldSession
•
IncomingCallsHeldTimeSession
•
InternalCallsSession
•
InternalCallsTimeSession
•
InternalCallsRcvdSession