Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide

No screen context transfer occurs during transfer/conference call

This problem has no connection to Cisco Data Store and is not 

an ACD-specific problem. The driver log indicates that the connection to 
Cisco Data Store was not established successfully in the first place (from the 
very beginning of the log):

10/26/02 15:24:08.152  2244  siebmtshmw  [DRIVER] 

CTIDriver::SetSocketCD: Set CDS for internal driver object to 

0x5c11d10

10/26/02 15:24:08.152  2244  siebmtshmw  [DRIVER] 

CTIDriver::SetSocketCD: DataStoreName specified via Driver

Configuration parameters: R12KSA01

10/26/02 15:24:08.152  2244  siebmtshmw  Attempting to resolve 

hostname [R12KSA01] to IP address (gethostbyname).

10/26/02 15:24:08.152  2244  siebmtshmw  ** Attempting to connect to 

server [R12KSA01 (172.18.20.253) port:42029] **

10/26/02 15:24:09.214  2244  siebmtshmw  CNetPort(05C141C0)::Open, 

WARNING,, Connection to Host[], Target machine

refused connection. (WSAECONNREFUSED), Error Number(10061).

10/26/02 15:24:09.214  2244  siebmtshmw  

CCilConnection(05C14458)::OpenConnection, FAILED

10/26/02 15:24:09.214  2244  siebmtshmw  Connection disconnected, host 

[R12KSA01].

10/26/02 15:24:14.214  2244  siebmtshmw  [DRIVER] 

CTIDriver::CreateISCDriverInstance. Connected to Cisco Siebel Data

Store, Failure[Connection Failed]

This indicates that the R12KSA01 host on port 42029 was not accessible, so 
nobody can use it.

There are two possible reasons why this happens:

The Driver parameters in a DEF file are missing the DataStore host name and 
port number (where it listens). Configure these using the following Driver 
parameters:

Driver:DataServerPort = "42029"
Driver:DataServerName = "R12KSA01"

This data displays during a connection attempt.