Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
B-1
Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
A P P E N D I X
B
Configuring Agent State Toggling
This appendix provides a sample DEF file that displays the ChangeBusyState
command configuration for toggling the NotReady button between the
Ready/NotReady agent states.
command configuration for toggling the NotReady button between the
Ready/NotReady agent states.
Configuring Agent State Toggling Within the DEF File
The sample DEF file with complete ChangeBusyState command toggling
configuration resides on a CD in the Documentation directory under the Siebel
directory. The sample DEF file name is cisco_default_enu.def.
configuration resides on a CD in the Documentation directory under the Siebel
directory. The sample DEF file name is cisco_default_enu.def.
Example B-1
Sample Siebel DEF File for ChangeBusyState Command Toggling
Configuration
Configuration
[Siebel]
CommServerVersion = "7.0"
[Configuration Parameters]
AutoLogin = "FALSE"
AutoLoginCmd = "SignOnGroup"
DialingFilter.Rule1 = "6504771->"
DialingFilter.Rule2 = "650->9"
DialingFilter.Rule3 = "6175551->0"
DialingFilter.Rule4 = "->91"
MaxCommToolbars = "1"
MultiTenancy = "FALSE"
PreferenceLoginCmd = "PreferenceLoginCmd"
PreferenceLogoutCmd = "PreferenceLogoutCmd"
RestoreScreenOnWorkResumed = "FALSE"