Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
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Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
Chapter 3 Customization
Siebel Commands
Siebel Commands
Siebel commands can be customized to translate to Driver commands through the
DEF file. Commands are mapped using Device command entries. These provide
a mechanism for mapping commands, tool tips, hotkeys, and passing command
parameters. It is possible to use the CmdData entries to pop up dialog boxes to
query for arguments before sending the command to the driver.
DEF file. Commands are mapped using Device command entries. These provide
a mechanism for mapping commands, tool tips, hotkeys, and passing command
parameters. It is possible to use the CmdData entries to pop up dialog boxes to
query for arguments before sending the command to the driver.
OtherIn
Inbound call
Out
Outbound call
OverflowIn
Overflowed inbound call
PreRouteACDIn
Translation routed inbound ACD call
PreRouteDirectAgent
Translation routed call to a specific
agent
agent
Table 3-5
Line Types
Parameter Name
Arguments Passed
DID
Direct inward call
Help
Assistance call
InboundACD
Inbound ACD call
Inside
Inside call
Message
Voice message call
OutboundACD
Outbound ACD call
Supervisor
Supervisor call
Unknown
Any purpose call
Table 3-4
Call Types (continued)
Parameter Name
Arguments Passed