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Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide

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Appendix B      Configuring Agent State Toggling
Configuring Agent State Toggling Within the DEF File
B-2
Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
   UpdateChannelStatusTable = "TRUE"
[Profile:CiscoProfile_forIPCC]
   Driver:SideAPort        = "42028"
   Driver:PeripheralID     = "5000"
   Driver:SideBHost        = "CTIOSsideB"
   Driver:SideAHost        = "CTIOSsideA"
   Driver:SideBPort        = "42028"
   Driver                  = "Cisco Driver"
   [Driver:Cisco Driver]
      Library Name   = "Sieb7CiscoCTI.dll"
      Outbound Flag  = "Y"
      Channel String = "CISCO Phone"
      Channel Type   = "Voice"
      Icon File      = "voice.gif"
      Interactive    = "Y"
      Inbound Flag   = "Y"
      [Driver Parameters:Cisco Driver]
         Required:Driver:SideAPort        = "42028"
         Driver:IsEasySim                 = "FALSE"
         Service:SelectDN                 = "{@SelectedDN}"
         Service:ACDDNList                = "{@ACDDNList}"
         Required:Driver:PeripheralID     = "5009"
         Driver:SideBHost                 = "CTIOSsideA"
         Driver:DataServerName            = "CDSHostName"
         Driver:DataServerPort            = "42029"
         Driver:CiscoLogFileName          = "C:\IPCC"
         Service:HasForward               = "FALSE"
         Required:Service:DNList          = "{@DNList}"
         Required:Service:IsQueueRequired = "TRUE"
         Required:Driver:SideAHost        = "CTIOSsideA"
         Required:Driver:LibraryName      = "Sieb7CiscoCTI.dll"
         Service:ServiceLogFile           = "ctc_{@Username}.log"
         Driver:BroadcastStatistics       = "FALSE"
         Driver:SideBPort                 = "42028"
         Driver:LogDebug                  = "TRUE"
         Driver:ViewBmkCookie             = "CallVariable10"
         Service:AutoLogout               = "FALSE"
         Service:AutoLogoutReasonCode     = "0"
[Command:AgentAfterCallWork]
   Profile       = ""
   DeviceCommand = "ChangeWorkReadyState"
   MenuPosition  = "50.3"
   Comments      = ""
   Title         = "Work Mode : After Call Work"