Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
Chapter 3 Customization
Siebel Customization Basics
3-14
Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
CallWrapupData
Call-related wrap-up data, string
CED
Caller Entered Digits in response to IVR prompting,
string
string
DialedNumber
The number dialed, string
DNIS
Dialed Number Identification Service, string
LineType
,
string
UserToUserInfo
ISDN user-to-user information, string
VarName1, ...
VarNameN
VarNameN
VarArray[0], ...
VarArray[n]
VarArray[n]
The value contained in the named Expanded Call
Context variable. Expanded Call Context variables
might consist of an arbitrary number of named
variable fields, subject only to a combined total limit
of 2000 bytes. These variables are available only if
the Expanded Call Context feature is explicitly
enabled in ICM software. For specifics on enabling,
creating, and naming the ECC variables, refer to the
Cisco ICM Software Script Editor Guide.
Context variable. Expanded Call Context variables
might consist of an arbitrary number of named
variable fields, subject only to a combined total limit
of 2000 bytes. These variables are available only if
the Expanded Call Context feature is explicitly
enabled in ICM software. For specifics on enabling,
creating, and naming the ECC variables, refer to the
Cisco ICM Software Script Editor Guide.
Table 3-4
Call Types
Parameter Name
Arguments Passed
ACDIn
Inbound ACD call
AgentInside
Agent inside call
AgentOut
Agent out call
AutoOut
Automatic out call
Conference
Conference call
Consult
Consult call
ConsultConference
Conferenced consult call
ConsultOffered
Announced transferred call
Offered
Blind/single-step transferred call
Table 3-3
Parameters Passed with Call Events (continued)
Parameter Name
Arguments Passed