Cisco Cisco Computer Telephony Integration OS 8.5 Reference Guide
5-5
Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
Chapter 5 Troubleshooting and Testing
Supported Switches
Supported Switches
The Cisco Driver for Siebel 7 supports the following switches:
•
IPCC
•
Alcatel
•
Aspect
•
Avaya (DEFINITY ECS)
•
Nortel Meridian
•
Nortel Symposium
•
Rockwell Spectrum
•
Siemens HiCom (North America Only)
Switch-specific Information
Alcatel
•
Requires that an agent must provide a position ID (that is, the extension of
type A in the Siebel UI) during login, but an extension (that is, the extension
of type S in the Siebel UI) is not required. The Siebel UI does not allow the
agent to leave the extension blank. The Cisco Driver for Siebel 7 properly
logs in the agent, if the agent provides the proper position ID and any
extension that is not equal to the position ID.
type A in the Siebel UI) during login, but an extension (that is, the extension
of type S in the Siebel UI) is not required. The Siebel UI does not allow the
agent to leave the extension blank. The Cisco Driver for Siebel 7 properly
logs in the agent, if the agent provides the proper position ID and any
extension that is not equal to the position ID.
Aspect
•
Agents must be in the NotReady state to log out.
•
Consultation calls: Place the outside line call on hold and make another inside
line call. The Cisco Driver for Siebel 7 enables Siebel CTI toolbar buttons to
initiate transfer/conference both ways:
line call. The Cisco Driver for Siebel 7 enables Siebel CTI toolbar buttons to
initiate transfer/conference both ways:
–
Using Hold and MakeCall buttons (as described above): Hold the current
call and make another call
call and make another call