Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide
Appendix A Business Service Script
Configuring Broadcast Statistics Within the DEF File
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Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
if (retVal != true) {
// An error occurred
if (bRaiseError == true)
{
TheApplication( ).RaiseErrorText(strText);
}
else
{
// Do nothing
return false;
}
}
// }
}
Configuring Broadcast Statistics Within the DEF File
The sample DEF file with complete broadcast statistics configuration resides on
the product CD in the Documentation directory under the Siebel directory. The
sample DEF file name is
cisco_agentANDskillgroupSTATISTICS_sample_ENU.def.
the product CD in the Documentation directory under the Siebel directory. The
sample DEF file name is
cisco_agentANDskillgroupSTATISTICS_sample_ENU.def.
Driver Parameters
The Driver:BroadcastStatistics="TRUE" parameter enables both agent and skill
group broadcast statistics unless it is not overridden later in the Login command.
For example, to enable/disable broadcast statistics for all agents under a particular
configuration, set Driver:BroadcastStatistics to "TRUE"/"FALSE".
group broadcast statistics unless it is not overridden later in the Login command.
For example, to enable/disable broadcast statistics for all agents under a particular
configuration, set Driver:BroadcastStatistics to "TRUE"/"FALSE".
This setting can be overridden specifically either for AgentStatisticsBroadcast or
SkillGroupStatisticsBroadcast by using the following parameters in the Login
command:
SkillGroupStatisticsBroadcast by using the following parameters in the Login
command:
•
Param.SkillGroupBroadcastStat
•
Param.AgentBroadcastStat