Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide
Chapter 1 Introduction
Siebel 7 Multiple Site Architecture
1-4
Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
Figure 1-1
Architectural Block Diagram of Siebel 7
Siebel 7 Multiple Site Architecture
Siebel 7 supports two models for multiple sites. Sites either share a single Siebel
database, as shown in
database, as shown in
, or they maintain their own database and might
use database replication to share data. The choice of database design among
multiple sites depends on customer requirements and involves trade-offs.
multiple sites depends on customer requirements and involves trade-offs.
Agent-
Web Browser
Web Browser
Web Server +
Siebel Web Plug-in
Siebel Web Plug-in
Siebel
Object
Manager
Object
Manager
Cisco
Data Store
Data Store
Cisco ICM
Other Media
(Collab, Email)
Siebel
Database
Siebel
Communication
Server
Communication
Server
Cisco CTI
OS - Media
Middleware
Middleware
Telephony Switch
(IPCC or TDM)
62285
Internet