Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide
Chapter 5 Troubleshooting and Testing
Switch-specific Information
5-6
Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
–
Using TransferInit/ConferenceInit buttons
–
Blind Transfer (only available during transfer to the Call Connection
Table)
Table)
•
Conference calls: After the conference call is complete, the conference
originator can still make calls (with a different call ID), which is treated as a
single conference call. (This behavior on a soft phone is similar to the Aspect
phone.)
originator can still make calls (with a different call ID), which is treated as a
single conference call. (This behavior on a soft phone is similar to the Aspect
phone.)
Nortel Meridian
•
One step blind transfers (<Fast Transfer>) corresponding with the
DeviceCommand TransferMute are not supported for off-switch calls.
DeviceCommand TransferMute are not supported for off-switch calls.
Note
This is a Nortel limitation—refer to the Nortel documentation for more
information.
information.
Nortel Symposium
•
Off-switch calls are not supported.
Note
This is a Nortel limitation—refer to the Nortel documentation for more
information.
information.
Rockwell Spectrum
•
The PositionID is required for login. This value is the Logical Workstation
Number configured on an ACD for each agent. The PositionID needs to be
configured for every agent in the “All Telesets” Siebel view as an extension
of type “A” in addition to the normal “S” extension type.
Number configured on an ACD for each agent. The PositionID needs to be
configured for every agent in the “All Telesets” Siebel view as an extension
of type “A” in addition to the normal “S” extension type.
•
Agents must be in the NotReady state to log out.
•
Agents must be in the NotReady state in order to make a call.