Cisco Cisco Computer Telephony Integration Option 8.5 Reference Guide
A-1
Cisco ICM Software CTI Driver for Siebel 7 Reference Guide Release 6.0(0)
A P P E N D I X
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Business Service Script
This appendix displays a complete business services script that contains available
functions. It also provides a sample DEF file that displays the broadcast statistics
configuration.
functions. It also provides a sample DEF file that displays the broadcast statistics
configuration.
Sample Script
The following script contains the functions implemented on this business service
that is not exposed to a client, but can be used internally.
that is not exposed to a client, but can be used internally.
Example A-1
Business Service Script with Available Functions
function AddUserToBroadcast(strUserName, strMsgAbstract)
{
// AddUserToBroadcast:
//
// Associates the Employee having the given Siebel login name
// with the Broadcast Message used to send statistics for
// the given skill group or agent group. The Abstract field
// of the Broadcast Message will determine whether it is
// used to show agent statistics or skill group statistics.
var strPositionId = FindPositionId(strUserName);
if (strPositionId == "")
{
ShowStatusText("Can't find or create Position for login name " + strUserName,
true);
return;
}