Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide
C H A P T E R
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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Problems and Symptoms
This section is organized by problem descriptions, and contains troubleshooting
steps to diagnose and resolve each problem.
steps to diagnose and resolve each problem.
CTI OS Server Problems
This section discusses some common CTI OS Server problems.
CTI OS Server Cannot Connect to CTI Server
Symptom
Error messages in the CTI OS Server console window indicate that it is
unable to establish a connection to the CTI Server.
Possible Cause
There are several possible causes, the most common of which
are related to TCP/IP networking problems. The CTI OS Server console
window should display an error message with an error description. Some
possible causes of this symptom are:
window should display an error message with an error description. Some
possible causes of this symptom are:
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CTI OS Server may not be configured with the proper information as to
the location of CTI Server. Check the configured CTI Server hosts
(SideAHost and SideBHost) and ports (SideAPort and SideBPort) in the
registry at the following key:
the location of CTI Server. Check the configured CTI Server hosts
(SideAHost and SideBHost) and ports (SideAPort and SideBPort) in the
registry at the following key: