Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide
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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Chapter 1 Problems and Symptoms
Silent Monitor Problems (IPCC Only)
Silent Monitor Problems (IPCC Only)
Symptom
A supervisor has clicked the silent monitor start button, the session
seems active (monitored indicator in the agent real-time status window for voice),
but after a while the following message box appears:
but after a while the following message box appears:
Possible Cause
–
The agent’s desktop PC is not plugged into the second port of the
hardphone.
hardphone.
–
The agent is logged in to a device other than the hard phone to which
his/her PC is connected.
his/her PC is connected.
–
The Phone is not sending the packets because the PC port is deactivated.