Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide
Chapter 2 Resolutions to Common Problems
Installing WinPcap
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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Installing WinPcap
To install WinPcap you may either run WinPcap_3_0_nogui.exe from the CTIOS
CD (located at ctios\Installs\CTIOSClient) to install it or download WinPcap
from http://winpcap.polito.it/. The CTIOS silent monitor feature requires that you
modify a WinPcap registry setting after installing (or reinstalling) WinPcap. In
the Windows registry go to the following registry key:
CD (located at ctios\Installs\CTIOSClient) to install it or download WinPcap
from http://winpcap.polito.it/. The CTIOS silent monitor feature requires that you
modify a WinPcap registry setting after installing (or reinstalling) WinPcap. In
the Windows registry go to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NPF
Change the value of the Start setting under this key from 0x00000003 to
0x00000002. Reboot the PC.
0x00000002. Reboot the PC.