Cisco Cisco Computer Telephony Integration Option 8.5 Troubleshooting Guide
Chapter 2 Resolutions to Common Problems
Incorrect Configuration of the Peripheral ID in the Connection Profile
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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Incorrect Configuration of the Peripheral ID in the
Connection Profile
Connection Profile
When the client attempts to login using a specific connection profile, the client
application associates itself with the Peripheral ID contained in the connection
profile. The client application then waits for CTI OS server to signal that the
peripheral associated with that Peripheral ID is online before it attempts to login
to that peripheral. If the connection profile contains the incorrect Peripheral ID,
the client application may receive this notification prematurely or not at all. In the
former case the login will fail with no indication to the user. In the latter case, the
user will be informed that the system is offline and that the login attempt will be
queued until the system comes online. Since the client application randomly
selects a configuration server each time the client application starts, symptoms of
this problem may be sporadic if connection profile information is not consistent
between configuration servers. To modify the Peripheral ID in the connection
profile:
application associates itself with the Peripheral ID contained in the connection
profile. The client application then waits for CTI OS server to signal that the
peripheral associated with that Peripheral ID is online before it attempts to login
to that peripheral. If the connection profile contains the incorrect Peripheral ID,
the client application may receive this notification prematurely or not at all. In the
former case the login will fail with no indication to the user. In the latter case, the
user will be informed that the system is offline and that the login attempt will be
queued until the system comes online. Since the client application randomly
selects a configuration server each time the client application starts, symptoms of
this problem may be sporadic if connection profile information is not consistent
between configuration servers. To modify the Peripheral ID in the connection
profile:
•
Note the connection profile you are using when you login (step a). The
connection profile is specified in the client application's login dialog box
using the "Connect to" dropdown list.
connection profile is specified in the client application's login dialog box
using the "Connect to" dropdown list.
•
Note the name of the server with which the client application connected. This
information is contained in the OnConnection event and is displayed on the
status bar control.
information is contained in the OnConnection event and is displayed on the
status bar control.
•
Go to the registry key Go to the registry key
HKEY_LOCAL_MACHINE\SOFTWARE\CiscoSystems, Inc.\CTIOS\
CTIOS_<InstanceName>\ ctios1\EnterpriseDesktopSettings\All
Desktops\Login\ConnectionProfiles\Name\<Profile name from step a> on
the server with which the client application is connected.
HKEY_LOCAL_MACHINE\SOFTWARE\CiscoSystems, Inc.\CTIOS\
CTIOS_<InstanceName>\ ctios1\EnterpriseDesktopSettings\All
Desktops\Login\ConnectionProfiles\Name\<Profile name from step a> on
the server with which the client application is connected.
•
Modify the value of peripheralID so that it is correct. (The Peripheral ID can
be found in the ICM configuration.)
be found in the ICM configuration.)
•
Restart the CTI OS server.
•
Restart the client application.
•
Try to login again.