Cisco Cisco Computer Telephony Integration OS 8.5 Troubleshooting Guide

Make sure that the certificates on both CTI OS server and CTI Toolkit are configured correctly 
and are signed by the same certificate authority (CA). Refer to the CTI OS System Manager 
Guide for CTI OS Security configuration.

Make sure that you are using the right monitor mode password. CTI OS server asks for monitor 
mode password during CTI OS security configuration. If the CTI OS server has a peer server, 
then this password needs to be the same in both servers.

CTI Toolkit cannot connect to Secure CTI OS server.

This symptom may have multiple causes:

Make sure that either CTI toolkit C++ or COM applications are running. Both Java CIL and 
.NET CIL do not support security.

Make sure that the certificates on both CTI OS server and CTI Toolkit are configured correctly 
and are signed by the same certificate authority (CA). Refer to the CTI OS system manager 
guide for CTI OS Security configuration.

This section discusses softphone and desktop related problems.

There are no buttons enabled when the softphone starts and the status bar indicates 

Disconnected.

This symptom indicates that the softphone is unable to connect to a CTI OS Server 

to get configuration information. This may be due to an incorrectly configured or unreachable 
configuration server. See 

 for more information on 

how to resolve this problem.

The softphone starts correctly but when I attempt to login (that is, click the Login button, enter 

login information, and click OK), nothing happens. None of the buttons are enabled. In the status bar, 
the Extension, Instrument, Agent ID, and Agent Status fields are blank and the rightmost fields display 
Disconnected and Offline. 

NOTE: This behavior may be sporadic between system restarts.