Cisco Cisco Computer Telephony Integration OS 8.5 Troubleshooting Guide
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CTI OS Troubleshooting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 1 Problems and Symptoms
Silent Monitor Problems (IPCC Only)
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11:32:00 cg1A-ctisvr Trace: CSTA_CONNECTION_CLEARED - callID=16786465.30001(s)
releasingDev=30001 localConnectionInfo(-1)=CS_NONE cause=-1
11:32:00 cg1A-ctisvr Trace: callAction=unknown
11:32:00 cg1A-ctisvr Trace:
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11:32:00 cg1A-ctisvr Trace: CSTA_CALL_CLEARED - callID=16786465.(s)
localConnectionInfo(-1)=CS_NONE cause=-1
11:32:00 cg1A-ctisvr Trace:
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11:32:00 cg1A-ctisvr Trace: CSTASuperviseCallConfEvent - InvokeID=0x2600c827
JTAPI Log
The following trace statement is logged to the JTAPI Gateway log when the supervisor stops silent
monitor.
monitor.
11:32:00 pg1A-jgw1 Trace: MsgSuperviseCall: SupervisorAction: 0 AgentCID: -1
AgentConnDevID: 30002/0 SupervisorCID: 16786465 SupervisorConnDevID: 30001/0 SubjectDevID:
30001/0 InvID: 107825430
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11:32:00 pg1A-jgw1 Trace: ConnDisconnectedEv CID: 16786465 Addr: 30002
11:32:00 pg1A-jgw1 Trace: CallCtlConnDisconnectedEv CID: 16786465 Addr: 30002 Calling:
30001 Called: 30002 LastRed: 30002 CiscoCause: CAUSE_NORMALCALLCLEARING Cause: NORMAL
State: DISCONNECTED CCState: DISCONNECTED
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11:32:00 pg1A-jgw1 Trace: MsgConnectionCleared: CID: 16786465 ConnDevID: 30002/0
RelDevID: 30002/0 LocConnInfo: -1 Cause: -1 DevTgDevStr: 30002
11:32:00 pg1A-jgw1 Trace: ------- CallChangedEvent called with 5 events.
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11:32:00 pg1A-jgw1 Trace: TermConnDroppedEv CID: 16786465 Addr: 30001 Term:
SEP0015FAB8F3EB
11:32:00 pg1A-jgw1 Trace: CallCtlTermConnDroppedEv CID: 16786465 Addr: 30001 Term:
SEP0015FAB8F3EB Calling: 30001 Called: 30002 LastRed: 30002 CiscoCause:
CAUSE_NORMALCALLCLEARING Cause: NORMAL
11:32:00 pg1A-jgw1 Trace: ConnDisconnectedEv CID: 16786465 Addr: 30001
11:32:00 pg1A-jgw1 Trace: CallCtlConnDisconnectedEv CID: 16786465 Addr: 30001 Calling:
30001 Called: 30002 LastRed: 30002 CiscoCause: CAUSE_NORMALCALLCLEARING Cause: NORMAL
State: DISCONNECTED CCState: DISCONNECTED
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11:32:00 pg1A-jgw1 Trace: CiscoTermConnMonitoringEndEv CID: 16786464 Addr: 30002 Term:
SEP0019E8035BA6 MonitorType: 1
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11:32:00 pg1A-jgw1 Trace: MsgSuperviseCallConf: InvID: 107825430