Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide
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Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
A P P E N D I X
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CTI OS FAQs
This appendix provides answers to some frequently asked questions about CTI
OS.
OS.
Q.
What is the basic CTI OS architecture?
A.
CTI OS provides end-user CTI functionality in an ICM system. On the ICM
side it connects to the CTI Server. CTI Server typically runs on a PG (Peripheral
Gateway), which is a Windows NT or Windows 2000 system. On the end-user side
CTI OS provides an agent desktop application, a supervisor desktop application,
and a programming interface to develop CTI custom applications.
Gateway), which is a Windows NT or Windows 2000 system. On the end-user side
CTI OS provides an agent desktop application, a supervisor desktop application,
and a programming interface to develop CTI custom applications.
The CTI OS system consists of three major components (see
•
CTI OS Server
•
CTI OS Agent Desktop
•
CTI OS Supervisor Desktop for IPCC Enterprise (only on Cisco IPCC
Enterprise)
Enterprise)