Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide
Chapter 2 Resolutions to Common Problems
Incorrect or Unreachable CTI OS Server in Connection Profile
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Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
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From the client application machine, open a console window.
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Attempt to ping the configuration machines entered in the registry key
listed above. If the system is configured correctly, the ping should
succeed for at least one of the configuration machines listed in the
registry.
listed above. If the system is configured correctly, the ping should
succeed for at least one of the configuration machines listed in the
registry.
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If the ping succeeded then the problem may be that the CTI OS server is
not running on either of the configuration machines in the client
application's registry. Start the CTI OS server on those machines and
restart the client application.
not running on either of the configuration machines in the client
application's registry. Start the CTI OS server on those machines and
restart the client application.
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If the ping fails for both configuration machines and the configuration
machine entries in the registry are not TCP addresses, the problem might be
an inability to resolve the CTI OS server name into an IP address.
machine entries in the registry are not TCP addresses, the problem might be
an inability to resolve the CTI OS server name into an IP address.
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Try to ping the IP addresses corresponding to the configuration machine
names entered in the registry.
names entered in the registry.
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If the ping succeeds, your DNS server may be down or the "hosts" file on
the client machine may map the hostname to an incorrect address.
Replace the configuration machine names in the registry with the
associated IP addresses and restart the client application.
the client machine may map the hostname to an incorrect address.
Replace the configuration machine names in the registry with the
associated IP addresses and restart the client application.
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If pinging the IP address fails then either the IP address is incorrect or the
network connection between the client application and the configuration
machine is down. Your TCP/IP network administrator should be able to help
resolve this issue.
network connection between the client application and the configuration
machine is down. Your TCP/IP network administrator should be able to help
resolve this issue.
Incorrect or Unreachable CTI OS Server in
Connection Profile
Connection Profile
When a client attempts to login, he/she chooses a connection profile from a list of
available connection profiles on the login dialog. The client application receives
the list of connection profiles from the configuration server. The connection
profile provides the location of the CTI OS servers with which to connect. If this
information is incorrect or if the specified servers are not reachable, the client
application will not connect to a CTI OS machine. Since the client application
gets all information about button enablement from the CTI OS server, this error
will cause the client application's buttons to remain in the state they were in after
the application connected to the configuration machine (that is, only the login
available connection profiles on the login dialog. The client application receives
the list of connection profiles from the configuration server. The connection
profile provides the location of the CTI OS servers with which to connect. If this
information is incorrect or if the specified servers are not reachable, the client
application will not connect to a CTI OS machine. Since the client application
gets all information about button enablement from the CTI OS server, this error
will cause the client application's buttons to remain in the state they were in after
the application connected to the configuration machine (that is, only the login