Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide
Appendix B CTI OS FAQs
B-4
Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
Q.
What is a Connection Profile?
A.
A Connection Profile stores all of the information needed for a CTI OS
Softphone to select a peripheral (switch) to log in to. The information includes the
Logical Name of the phone switch, the logical hostname or IP address of a CTI
OS server (or pair of CTI OS Servers) that provide the service to that peripheral,
and the ICM's PeripheralID that is used to track that Peripheral.
Logical Name of the phone switch, the logical hostname or IP address of a CTI
OS server (or pair of CTI OS Servers) that provide the service to that peripheral,
and the ICM's PeripheralID that is used to track that Peripheral.
The Connection profiles are stored in the registry on the CTI OS server under
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS\
<CTIOSInstanceName>\ <CTIOSServerName>\EnterpriseDesktopSettings\All
Desktops\Login\ConnectionProfiles\Name.
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS\
<CTIOSInstanceName>\ <CTIOSServerName>\EnterpriseDesktopSettings\All
Desktops\Login\ConnectionProfiles\Name.
When the CTI OS Server is first installed, the Setup program creates a default
Connection Profile called "Main Contact Center" with information collected from
the Setup prompts. You can rename the default profile to any name you like and
change its properties in the registry editor (REGEDIT), and add more Connection
Profiles by re-running Setup to create a new default profile. Alternatively, you can
export the registry tree for your Connection Profiles to a flat (.reg) file, and edit
the profiles using Notepad. Then, double-click on the .reg file to reload it into
your registry.
Connection Profile called "Main Contact Center" with information collected from
the Setup prompts. You can rename the default profile to any name you like and
change its properties in the registry editor (REGEDIT), and add more Connection
Profiles by re-running Setup to create a new default profile. Alternatively, you can
export the registry tree for your Connection Profiles to a flat (.reg) file, and edit
the profiles using Notepad. Then, double-click on the .reg file to reload it into
your registry.
Q.
What happens at softphone startup and login?
Table B-1
Supported Switches and PeripheralType Values
Peripheral Vendor (Name)
Peripheral Type Value
Cisco IPCC
17
Lucent/Avaya Definity ECS
5
Aspect Call Center ACD
1
Alcatel 4400 ACD
13
Nortel Meridian ACD
2
Nortel Symposium
16
Rockwell Spectrum ACD
7
Siemens Hicom (North American version only) 11