Cisco Cisco Computer Telephony Integration OS 8.5 Troubleshooting Guide
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Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
Appendix B CTI OS FAQs
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Expanding the update interval between statistics
The same registry keys indicated above, specify the update interval between
statistics on the client in seconds if set to a value different from 0.
statistics on the client in seconds if set to a value different from 0.
For example, if PollingIntervalSec is set to 30 (default is 10) at
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS \
<CTIOSInstanceName>\ <CTIOSServerName> \Server\SkillGroup\, the
client will see skillgroup statistics refresh every 30 seconds.
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS \
<CTIOSInstanceName>\ <CTIOSServerName> \Server\SkillGroup\, the
client will see skillgroup statistics refresh every 30 seconds.
For Agentstatistics, however, it is recommended to use the default behavior
described in 6) below, which ignores PollingIntervalSec at
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS \
<CTIOSInstanceName>\ <CTIOSServerName> \Server\Agent\
PollingIntervalSec.
described in 6) below, which ignores PollingIntervalSec at
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS \
<CTIOSInstanceName>\ <CTIOSServerName> \Server\Agent\
PollingIntervalSec.
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Reducing the number of skillgroups overall and the number of skillgroups per
agent
agent
This can be accomplished via the Agent Explorer or Skillgroup Explorer
config tool, which is part of the ICM Configuration Manager.
config tool, which is part of the ICM Configuration Manager.
•
Reducing the number of specific statistics fields being sent to the client
desktop
desktop
By default, the CTI OS server only sends the statistics required for display on
the CTI OS client. The procedure to customize which fields are displayed on
the client is explained in the Cisco ICM Software CTI OS System Manager's
Guide Chapter 4.
the CTI OS client. The procedure to customize which fields are displayed on
the client is explained in the Cisco ICM Software CTI OS System Manager's
Guide Chapter 4.
•
Turning off statistics for some agents while leaving them on for others
In CTI OS 4.7 a new registry key was introduced to allow disabling of
statistics on a per agent basis. This is done by creating a connection profile
(see section on connection profiles in the CTI OS systems manager guide) for
which statistics are disabled and direct some agents to use this connection
profile, while others use a different connection profile with statistics enabled.
statistics on a per agent basis. This is done by creating a connection profile
(see section on connection profiles in the CTI OS systems manager guide) for
which statistics are disabled and direct some agents to use this connection
profile, while others use a different connection profile with statistics enabled.
The relevant keys are:
–
DisableAgentStatistics
–
DisableSkillgroupStatistics
A value of 1 indicates that the statistics are disabled for this connection
profile, while a value of 0 indicates they are enabled (default)
profile, while a value of 0 indicates they are enabled (default)
The keys are located at: