Cisco Cisco Computer Telephony Integration Option 8.5 Troubleshooting Guide
Chapter 1 Problems and Symptoms
Silent Monitor Problems (IPCC Only)
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Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
cannot see the pattern and hear the recorded sound, there is either a headset
problem or a sound card problem. Try a different headset. If that does not fix
the problem you may need a different sound card.
problem or a sound card problem. Try a different headset. If that does not fix
the problem you may need a different sound card.
Silent Monitor Problems (IPCC Only)
Symptom
A supervisor has clicked the silent monitor start button, the session
seems active (monitored indicator in the agent real-time status window for voice),
but after a while the following message box appears:
but after a while the following message box appears:
Possible Cause
–
The agent’s desktop PC is not plugged into the second port of the
hardphone.
hardphone.