Cisco Cisco Computer Telephony Integration Option 8.5 Troubleshooting Guide
Chapter 2 Resolutions to Common Problems
Incorrect Configuration of Peripheral ID or Peripheral Type During Server Install
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Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
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From the client application machine, open a console window and attempt
to ping the connect machines. If the system is configured correctly, the
ping should
to ping the connect machines. If the system is configured correctly, the
ping should
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If the ping succeeded then the problem may be that the CTI OS server is
not running on either of the connect machines. Start the CTI OS server
on those machines and restart the client application.
not running on either of the connect machines. Start the CTI OS server
on those machines and restart the client application.
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If the ping fails for both connect machines and the connect machine entries
in the registry are not TCP addresses, the problem may be an inability to
resolve the connect machine name into an IP address.
in the registry are not TCP addresses, the problem may be an inability to
resolve the connect machine name into an IP address.
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Try to ping the IP addresses corresponding to the connect machine names
configured in the registry.
configured in the registry.
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If the ping succeeds, your DNS server may be down or the "hosts" file on
the client machine may map the hostname to an incorrect address.
Replace the connect machine names in the registry with the associated IP
addresses, restart the download machines, and restart the client
application.
the client machine may map the hostname to an incorrect address.
Replace the connect machine names in the registry with the associated IP
addresses, restart the download machines, and restart the client
application.
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If pinging the IP address fails, then either the IP address is incorrect or the
network connection between the client application and connected machine is
down. Your TCP/IP network administrator should be able to help resolve this
issue.
network connection between the client application and connected machine is
down. Your TCP/IP network administrator should be able to help resolve this
issue.
Incorrect Configuration of Peripheral ID or
Peripheral Type During Server Install
Peripheral Type During Server Install
When installing the CTI OS server, the system administrator must enter a
Peripheral ID and Peripheral Type corresponding to the target peripheral. The
server uses this information to determine which switch behavior to emulate. If the
wrong Peripheral ID or Peripheral Type is entered during install, CTI OS may
attempt to emulate the incorrect switch type or may emulate a generic switch type.
This will result in incorrect button enablement on the client application. Since the
client application randomly selects a configuration server each time the client
application starts, symptoms of this problem may be sporadic if connection
profile information is not consistent between configuration servers. Perform the
following checks to determine where the problem lies:
Peripheral ID and Peripheral Type corresponding to the target peripheral. The
server uses this information to determine which switch behavior to emulate. If the
wrong Peripheral ID or Peripheral Type is entered during install, CTI OS may
attempt to emulate the incorrect switch type or may emulate a generic switch type.
This will result in incorrect button enablement on the client application. Since the
client application randomly selects a configuration server each time the client
application starts, symptoms of this problem may be sporadic if connection
profile information is not consistent between configuration servers. Perform the
following checks to determine where the problem lies: