Cisco Cisco Computer Telephony Integration Option 8.5 Troubleshooting Guide
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Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
Appendix A Obtaining Logs for Support
Taking CTI OS Client Logs
How to Set Trace Levels
Trace levels for the server processes can be found in the registry under:
HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc.\
ICM\<Customer Instance>\CTIOS1\EMS\CurrentVersion
\Library\Processes\CTIOS\EMSTraceMask
\Library\Processes\CTIOS\EMSTraceMask
HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc.
\ICM\<Customer Instance>\CTIOS1\EMS\CurrentVersion
\Library\Processes\ctidriver\EMSTraceMask
\Library\Processes\ctidriver\EMSTraceMask
Warning
The default value for the trace masks is 0x03. Changing this value can have a
serious impact on server performance. It should only be modified by
experienced field personnel or at the request of Cisco support personnel.
serious impact on server performance. It should only be modified by
experienced field personnel or at the request of Cisco support personnel.
Taking CTI OS Client Logs
The trace log name and location for client processes can be found under the
following registry keys:
following registry keys:
HKEY_LOCAL_MACHINE\Software\Cisco Systems\CTIOS \
Logging\TraceFileName
The default filename is CTIOSClientLog. Logfiles are created using the
convention <TraceFileName>.mmdd.hhmmss.log. The files will be created in the
current directory of the executing program, such as the directory into which the
AgentDesktop is installed. You can provide a fully qualified path for the
TraceFileName if you wish to store the files in a different location. For example,
setting the value to "C:\Temp\CTIOSClientLog" would put the logfiles in the
directory "C:\Temp" using the naming convention CTI
OSClientLog.mmdd.hhmmss.log. Client trace files are simple ASCII text and can
be opened with a conventional text editor such as Notepad.
convention <TraceFileName>.mmdd.hhmmss.log. The files will be created in the
current directory of the executing program, such as the directory into which the
AgentDesktop is installed. You can provide a fully qualified path for the
TraceFileName if you wish to store the files in a different location. For example,
setting the value to "C:\Temp\CTIOSClientLog" would put the logfiles in the
directory "C:\Temp" using the naming convention CTI
OSClientLog.mmdd.hhmmss.log. Client trace files are simple ASCII text and can
be opened with a conventional text editor such as Notepad.