Cisco Cisco Security Monitoring, Analysis and Response System 6.1 White Paper

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Customer Case Study 
Technology Provider Builds Secure Network to Support 
Global Clients 
ADP Dealer Services boosted security and cut costs by replacing a multi-vendor 
environment with Cisco network and security solutions. 
Challenge 
ADP Dealer Services, a division of global payroll 
leader Automatic Data Processing, Inc., provides 
dealer management systems, IT solutions, and 
consulting services to automotive dealerships around 
the world. With financial and client data traversing 
ADP Dealer Services’ networks in more than 60 
countries, the organization faces significant 
information security challenges.  
“We provide the network infrastructure for many of 
our clients, so we need to provide the same high 
level of a secure and reliable network for our internal 
infrastructure,” says Bill Naughton, chief information 
officer, ADP Dealer Services. “As we move 
information within our environment and to our retail 
clients and the manufacturers and other vendors with 
which they work, all have to have confidence that we 
are protecting their data.” 
Regulatory compliance is also a constant concern. “A car purchase is probably the second-largest 
purchase that consumers will make, so there are a lot of regulatory issues that affect our systems,” 
says Naughton. “In the United States, we have to comply with Sarbanes-Oxley and the Graham-
Leach Bliley Act, and be able to demonstrate that we are protecting our information at all times.”  
ADP Dealer Services had an excellent reputation among its clients, but the firm believed that there 
was room to make its network even more cost-effective and secure. The company had acquired 
several other organizations over the years, and by 2007, the network was a collection of multiple 
wide-area networks (WANs) built with routing platforms and security appliances from a variety of 
vendors. “To really lock down our environment, we knew we needed to consolidate our network 
equipment,” says Naughton. 
“With our Cisco environment, we can patch security 
issues more quickly, we can upgrade software more 
quickly, and if we are facing an attack, we know that our 
environment is stable and we know how it will behave.” 
—Bill Naughton, Chief Information Officer, ADP Dealer Services 
EXECUTIVE SUMMARY 
ADP DEALER SERVICES 
●  Industry: Technology Services 
●  Location: Hoffman Estates, Illinois, United 
States 
●  Number of Employees: 7400 
BUSINESS CHALLENGE 
●  Simplify network management and 
maintenance 
●  Strengthen network defenses 
●  Provide secure connectivity for large remote 
workforce 
NETWORK SOLUTION 
●  Replaced existing multi-vendor environment 
with Cisco routing and security solutions 
BUSINESS RESULTS 
●  Full return on investment in 18 months 
through reduced operational costs 
●  Improved security and flexibility in remote 
access services 
●  Enhanced ability to identify and quickly 
respond to security threats 
 
 
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 
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