Cisco Cisco AnyConnect Secure Mobility Client v2.x Troubleshooting Guide
Contents
Introduction
Prerequisites
Requirements
Components Used
Enable NAM Logging
Configure NAM Packet Capture
Log Collection
Reading NAM Logs
Log Summary of a Network Connection without 802.1x Enabled Authentication
Log Summary of a Network Connection using 802.1x and PEAP over Wired Network
Introduction
This document describes how to enable AnyConnect Network Access Manager (NAM) logging as
well as to collect and interpret the logs. The examples included in the document describe different
authentication scenarios and the logs that reflect the steps taken by Network Access Manager to
authenticate the client.
well as to collect and interpret the logs. The examples included in the document describe different
authentication scenarios and the logs that reflect the steps taken by Network Access Manager to
authenticate the client.
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.
Enable NAM Logging
If an issue is identified that may be related to NAM module, the first step is to enable Extended
Logging feature. This must be done on the client endpoint while NAM module is running.
Logging feature. This must be done on the client endpoint while NAM module is running.
Step 1. Open AnyConnect window and make sure it's in focus.
Step 2. Press this key combination, Left Shift + Left Alt + L. There is no response.
Step 3. Right click on AnyConnect icon in Windows System Tray. A menu pops up.
Step 4. Select Extended Logging so it has a check mark displayed. NAM now logs detailed