Cisco Cisco IP Solution Center 6.0 Information Guide

 

A Service Provider Case Study—IPI 

 

 

Service Provider Strengthens Margins and Enhances 
Customer Service

 

© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 

Page 1 of 5 

Cisco IP Solution Center Provisioning and 
MPLS Diagnostic Expert allow IPI to automate 
service creation and help desk functions. 

IP Infrastructures Limited (IPI) was formed through a 
management buyout in 2003, and has been 
profitable from the start. Along the way, the 
company has made the transition from systems 
integrator to network service provider and security 
specialist. During the four years that it has been 
trading, IPI has seen its annual revenues grow 
fourfold to their current level of £8 million, while its 
staff complement has increased from the original 16 
up to 45 people. 

Today the company provides end-to-end global 
MPLS (Multiprotocol Label Switching) secure 

networked IT services solutions for customers including Sanctuary Housing Association, Vinci, and 
Manheim. 

●  Network Service Provider 
●  Wakefield, UK 
●  45 employees 

●  Increase efficiency of service provisioning 
●  Reduce complexity of network trouble 

shooting 

●  Help ensure customers receive timely 

resolution to network support calls 

●  Provisioning and diagnostics solutions provide 

error-free VPN configurations and automated 
trouble shooting capabilities 

●  Reduce provisioning times by 70 percent 
●  Provide rapid troubleshooting, and eliminating 

errors from services 

●  Reduce operational expenditure 
●  Increase customer satisfaction