Cisco Cisco AnyConnect Secure Mobility Client v2.x Troubleshooting Guide
Troubleshoot AnyConnect Secure Mobility Client
Upgrade Issues After a Microsoft Windows System
Restore
Upgrade Issues After a Microsoft Windows System
Restore
Document ID: 119379
Contributed by Edinson Ramirez and Andres Villarroel, Cisco TAC
Engineers.
Dec 15, 2015
Engineers.
Dec 15, 2015
Contents
Introduction
Prerequisites
Requirements
Components Used
Problem
Solution
Related Information
Prerequisites
Requirements
Components Used
Problem
Solution
Related Information
Introduction
This document describes a problem that is encountered when the Cisco AnyConnect Secure Mobility Client
does not upgrade properly after a Microsoft Windows system restore is completed. A solution to this problem
is also described.
does not upgrade properly after a Microsoft Windows system restore is completed. A solution to this problem
is also described.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Basic knowledge of the upgrade and deployment procedures for the Cisco AnyConnect Secure
Mobility Client
Mobility Client
•
Basic knowledge of Microsoft Windows
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco AnyConnect Secure Mobility Client Versions 3.x and 4.x
•
Microsoft Windows
®
Version 7
•
Cisco Adaptive Security Appliance (ASA) Versions 8.2 and later
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.