Cisco Cisco AnyConnect Secure Mobility Client v2.x Troubleshooting Guide
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Cisco AnyConnect Secure Mobility Client VPN User Messages, Release 3.0
An unknown error has occurred in the VPN client service while trying to reconnect.
Description
The VPN connection was terminated without a reconnect reason code because of a flaw
in the client software.
Recommended User Response
Try starting a new VPN connection. Run DART. (See
.) Report the error to your organization's technical support and
include the DART bundle.
Recommended Administrator Response
Open a case with the Cisco Technical Assistance Center (TAC)
and include the DART bundle.
An unknown error occurred while creating the DART bundle, possibly due to
restricted file permissions. Please try again later.
Description
Creation of the DART bundle failed. Common causes may include a failure to write to,
read from, or move a file, possibly due to restricted user access to it.
Recommended User Response
Try recreating the DART bundle.
An unknown reconnect error has occurred in the VPN client service.
Description
The client was attempting to establish a VPN connection, but the connection was
terminated without a reason code because of a flaw in the client software. Typically, a reason code
is generated, exposing a more detailed message.
is generated, exposing a more detailed message.
Recommended User Response
Restart the computer and device, then try starting a new VPN
connection. If the error reoccurs, run DART. (See
.) Report the error to your organization's technical support and include the DART
bundle.
Recommended Administrator Response
Open a case with the Cisco Technical Assistance Center (TAC)
and include the DART bundle if you cannot resolve the issue.
An unknown termination error has occurred in the client service.
Description
The VPN connection or AnyConnect client service was terminated without a
termination reason code, due to a flaw in the client software. Typically, a reason code is generated,
exposing a more detailed message.
exposing a more detailed message.
Recommended User Response
Restart the computer and device, then try starting a new VPN
connection. If the error reoccurs, run DART. (See
.) Report the error to your organization's technical support and include the DART
bundle.
Recommended Administrator Response
Open a case with the Cisco Technical Assistance Center (TAC)
and include the DART bundle if you cannot resolve the issue.