Cisco Cisco AnyConnect Secure Mobility Client v4.x User Guide
Step 3
Scroll the window to view all messages.
Sending Log Messages
Procedure
Step 1
From the AnyConnect home window, tap Menu > Diagnostics > Logging and System Information.
Step 2
Tap Menu > Send Logs.
The log messages and all profile data are packaged into a .zip file and inserted into an email message. Use the email option
to send the log files to your administrator if you are reporting a problem with AnyConnect. The problem statement and
the steps to reproduce the problem must be specified before sending your log messages.
to send the log files to your administrator if you are reporting a problem with AnyConnect. The problem statement and
the steps to reproduce the problem must be specified before sending your log messages.
Use Bluetooth to transmit locally. Bluetooth must first be enabled on both the sending and receiving devices.
Clearing Debug Log Messages
Procedure
Step 1
From the AnyConnect home window, tap Menu > Diagnostics > Logging and System Information.
Step 2
Tap Menu > Clear Debug Logs.
Common Android Problems
I received a tun.ko error message
A tun.ko module is required if it is not already compiled into the kernel. If it is not included on the device or compiled with the kernel,
obtain or build it for your corresponding device kernel and place it in the /data/local/kernel_modules/ directory.
obtain or build it for your corresponding device kernel and place it in the /data/local/kernel_modules/ directory.
I cannot edit/delete some connection entries
Your administrator defined these connection entries in the AnyConnect Profile. See Viewing and Managing the AnyConnect profile
for instructions on deleting these profiles.
for instructions on deleting these profiles.
Connection timeouts and unresolved hosts
Internet connectivity issues, a low-cell signal level, and a congested network resource are typical causes of timeouts and unresolved
host errors. Try moving to an area with a stronger signal or use WiFi. If a Wi-Fi network is within reach, try using your device Settings
app to establish a connection to it first. Retrying multiple times in response to timeouts often results in success.
host errors. Try moving to an area with a stronger signal or use WiFi. If a Wi-Fi network is within reach, try using your device Settings
app to establish a connection to it first. Retrying multiple times in response to timeouts often results in success.
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