Cisco Cisco ISA570W Integrated Security Appliance Leaflet

© 2012 Cisco Systems, Inc. All rights reserved.

Page 12 of 14

This section contains information that helps you resolve problems you might encounter when installing 
the license. 

Q. When I activate the PAK ID, I receive a License install failure message. 

A. If this occurs, check the following:

Verify that the Product ID on the device is valid. The license file might be corrupted. The Product 
ID must be one of the following.

–

ISA550-K9 

–

ISA550W-K9 

–

ISA570-K9 

–

ISA570W-K9 

Verify that the system time is set to the current time (Device Management > Date and Time).

Use the Ping page to test the connectivity between the ISA500 and a connected device on the 
network (Device Management > Diagnostic Utilities > Ping).

View the licensing log messages to help troubleshoot the problem (Device Management > 
Logs > View Logs). 

If logging is not enabled, follow these steps:

Step 1.

Choose Device Management > Logs > Log Settings. In the Log settings area, click On to 
enable logging.