Cisco Cisco 3365 Mobility Services Engine
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Troubleshooting a Client on the Map
As a network administrator, I need to check if the Cisco Mobility Services Engine (MSE) is detecting a
particular client.
particular client.
Step 1
Log in to Cisco CMX.
Step 2
Verify that the wireless LAN controller is added to Cisco CMX. For details, see the “Importing Maps and Adding
Controllers” section in the Cisco Connected Mobile Experiences Configuration Guide.
Controllers” section in the Cisco Connected Mobile Experiences Configuration Guide.
Step 3
From the Cisco wireless LAN controller (WLC) GUI or CLI, verify that the client is detected. You can use the show
client summary or show client probing command from the wireless LAN controller.
client summary or show client probing command from the wireless LAN controller.
Step 4
Enter the show cmxctl config controllers command to verify that the Cisco WLC
Network Mobility Services Protocol
(NMSP)
is in Active state.
Step 5
Verify that all the access points connected from that Cisco WLC (or the APs detecting this client) are placed on the map
and imported to Cisco CMX. For details, see the “Adding Access Points to Sites” section in the Cisco Connected Mobile
Experiences Configuration Guide.
and imported to Cisco CMX. For details, see the “Adding Access Points to Sites” section in the Cisco Connected Mobile
Experiences Configuration Guide.
Step 6
Choose System > Settings > Filtering, and make sure the Enable Locally Administered MAC Filtering and Enable
Location MAC Filtering check boxes are not checked.
Location MAC Filtering check boxes are not checked.
Step 7
Enable MAC tracing to check if the Cisco Mobility Services Engine (MSE) is receiving any information from the Cisco
WLC, or if location is failing for some reason. For details, see the “MAC Tracing” section in the Location
Troubleshooting document at:
WLC, or if location is failing for some reason. For details, see the “MAC Tracing” section in the Location
Troubleshooting document at:
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Activating an Inactive Cisco Wireless Controller
As the network administrator, I need to activate an inactive Cisco Wireless Controller (WLC).
Step 1
Check if you can ping the Cisco WLC.
Step 2
Check if NMSP port 16113 is open on Cisco WLC.
Step 3
Check if SNMP port 161 is open on Cisco WLC.
Step 4
Check if the Cisco WLC is up.
Step 5
Check if the Cisco WLC time is the same or is ahead of Cisco CMX time.
Step 6
Check if the keyhash matches that on the Cisco WLC.
Step 7
Check if the SNMP version and community string are correct.
a.
Choose System > Dashboard.
b.
For the specific WLC, click Edit.
c.
If the SNMP information is not correct, update the version and write community string fields, and click Save.
Step 8
Click Play to see client movement over time.