Cisco Cisco Email Security Appliance X1070 Troubleshooting Guide
Contents
Introduction
Create RFC-822 MIME-Encoded Attachments
Microsoft Outlook
Lotus Notes
Microsoft Outlook Express 6
Entourage (Apple Mac)
Apple Mail.app
Mozilla Thunderbird
Windows Live Mail
Introduction
This document describes how to submit both missed spam (false negatives) and messages that
are incorrectly classified as spam (false positives) as an
are incorrectly classified as spam (false positives) as an
Extension (MIME) encoded attachment. This ensures that the submission can be processed
quickly and efficiently.
quickly and efficiently.
Note: This Knowledge Base article references software that is not maintained or supported
by Cisco. The information is provided as a courtesy for your convenience. For further
assistance, contact the software vendor.
by Cisco. The information is provided as a courtesy for your convenience. For further
assistance, contact the software vendor.
Create RFC-822 MIME-Encoded Attachments
It is important to report these messages to these contacts:
Missed spam (false negatives):
●
●
Microsoft Outlook
The most effective way to submit this type of mail with Microsoft Outlook is to use the Cisco
IronPort Email Security Plug-in, which can be downloaded from the
IronPort Email Security Plug-in, which can be downloaded from the
. You can also submit this type of mail with the submission
buttons located in the toolbar.
Note: Refer to the
version of Microsoft Outlook and Microsoft Windows is supported.
Complete these steps in order to have all forwarded messages be in an RFC-822 MIME encoded
attachment.
attachment.
For Microsoft Office 2003/2007: