Cisco Cisco Email Security Appliance X1050 Troubleshooting Guide
ESA FAQ: How do I manually clear recipients from
the email queue?
the email queue?
Document ID: 118106
Contributed by Nasir Shakour and Robert Sherwin, Cisco TAC
Engineers.
Engineers.
Jul 29, 2014
Contents
Introduction
How do I manually clear recipients from the email queue?
Related Information
How do I manually clear recipients from the email queue?
Related Information
Introduction
This document describes how to clear messages from the email queue with the deleterecipients command on
the Email Security Appliance (ESA).
the Email Security Appliance (ESA).
How do I manually clear recipients from the email queue?
If particular recipients are not being delivered or to clear the email queue, use the deleterecipients command.
The deleterecipients command allows you to manage the email delivery queue by deleting specific recipients
waiting for delivery. Recipients to be deleted are identified by either the recipient host that the recipient is
destined for, or the message sender identified by the specific address given in the Envelope From line of the
message envelope. Alternately, you can delete all messages in the delivery queue (all active recipients) at
once.
The deleterecipients command allows you to manage the email delivery queue by deleting specific recipients
waiting for delivery. Recipients to be deleted are identified by either the recipient host that the recipient is
destined for, or the message sender identified by the specific address given in the Envelope From line of the
message envelope. Alternately, you can delete all messages in the delivery queue (all active recipients) at
once.
Note: To perform the deleterecipients function, it is recommended that you place the Cisco appliance in an
offline state or suspended delivery.
offline state or suspended delivery.
Note: Although the function is supported in all states, certain messages may be delivered while the function is
taking place.
taking place.
Matches to recipient hosts and senders must be identical string matches. Wild cards are not accepted. The
deleterecipients command returns the total number of messages deleted. In addition, if a mail log subscription
is configured, the message deletion is logged as a separate line.
deleterecipients command returns the total number of messages deleted. In addition, if a mail log subscription
is configured, the message deletion is logged as a separate line.
Here is an example of how to delete messages queued for the domain, using :
example.com
:
mail3.example.com> deleterecipients
Please select how you would like to delete messages:
1. By recipient host.
2. By Envelope From address.
3. All.
[1]>
Please enter the hostname for the messages you wish to delete.
[]> example.com
Are you sure you want to delete all messages being delivered to "example.com"? [N]> Y
Deleting messages, please wait.