Cisco Cisco Email Security Appliance X1050 Information Guide
Contents
Introduction
I have submitted incorrectly classified messages to Cisco, but my submissions are not displayedon the portal
Registration ID-Related Issues [For AsyncOS 10.0 and Later]
Domain Registration-Related Issues
Submission Method-Related Issues
Message Size and Format-Related Issues
Introduction
This document describes frequently asked questions related to the Cisco Email Submission and
Tracking Portal.
Tracking Portal.
I have submitted incorrectly classified messages to Cisco,
but my submissions are not displayed on the portal
but my submissions are not displayed on the portal
Make sure that you have received a notification from the portal containing the details of the
submission. After you report an incorrectly classified message to Cisco, it may take up to two
hours to receive the notification.
submission. After you report an incorrectly classified message to Cisco, it may take up to two
hours to receive the notification.
If you have received a notification, wait for a few minutes for the submission to appear on the
portal. If you did not receive an email notification within this duration, your submission may have
failed. The following are the possible reasons for the failure:
portal. If you did not receive an email notification within this duration, your submission may have
failed. The following are the possible reasons for the failure:
Registration ID-Related Issues [For AsyncOS 10.0 and Later]
You have not set the registration ID on your appliance(s). Submissions performed before
setting registration ID on the appliances(s) will not displayed on the portal.
setting registration ID on the appliances(s) will not displayed on the portal.
●
To set the registration ID on your appliance, log in to your appliance's web interface and click
System Administration > Email Submission and Tracking Portal. For instructions, see the
online help or the User Guide.
System Administration > Email Submission and Tracking Portal. For instructions, see the
online help or the User Guide.
There is a mismatch between the registration ID set on your appliance(s) and the portal. If
there is a mismatch, do the following on the portal:
there is a mismatch, do the following on the portal:
●
Delete your portal account. Log in to the portal and Your Username > Delete my account.
Note: If you delete your account, you will lose your data and configuration.
Note: If you delete your account, you will lose your data and configuration.
1.
Register again as an administrator on the portal. Log in to the portal, select As
administrator, enter the correct Registration ID, and click Register.
administrator, enter the correct Registration ID, and click Register.
1.
Domain Registration-Related Issues